Customer Service
Compounding Chemicals is a licenced TGA Australian supplier.
Our quality management system is certified to AS/NZS ISO 9001:2015.
We hold a TGA Licence to manufacture Therapeutic Goods
(Licence # MI-2019-LI-11427-1).
Spectrum is a FDA approved supplier who adhere to strict Good Manufacturing Practices (cGMP).
TECHNICAL DOCUMENTS
FORMULATION DOCUMENTS
What is your management certification level?
Compounding Chemicals is a licenced TGA Australian supplier.
Our quality management system is certified to AS/NZS ISO 9001:2015.
We hold a TGA Licence to manufacture Therapeutic Goods
(Licence # MI-2019-LI-11427-1).
Spectrum is a FDA approved supplier who adhere to strict Good Manufacturing Practices (cGMP).
How do I register for an online account?
Our online account system is for Australian registered pharmacists only. Unfortunately, we do not sell to the public. Click on the “apply for an online account” link at the bottom of our home page and follow the prompts to set up an account with us.
Can’t find a product I require, do you provide special orders?
Yes, we certainly do! We have the largest range of USP Monograph GMP material in Australia and have access to multiple suppliers. Email our sales team (sales@astralscientific.com.au) to enquire about the product description and quantity you require and we will endeavor to source it for you.
What happens if there are two expiry dates available on the website?
The shorter date will be sold at the special price advertised online.
How long will it take to receive my orders?
Any instock items ordered before 1.30pm, will be shipped same day with an express courier. You should receive your order within 1-3 days Australia wide.
Cold items ordered on a Friday will not be shipped out until Monday.
USA stock is shipped every Friday from U.S.A and arrives into Australia the following week.
All other special orders will take approx. 10-15 business days to arrive, our customer service team will advise you of all lead times once your order is placed.
What are your payment terms?
All prices are advertised and quoted in AUS Dollars excluding GST. All invoices are subject to 30 days from date of statement. Any orders placed by first time customers require upfront payment. See our Terms and Conditions.
Do we refund, exchange or supply store credits?
Compounding Chemicals takes pride in the products and service it provides you. Our customers are our priority. If you are not satisfied with your purchase for any reason, please contact our customer service team so we can look into the issue for you.
We can only refund items from our in stock range or if we have sent you the incorrect product. Please note restock fees apply for change of mind
In order to conform to the regulations in place by the TGA, we are unable to accept returns on any special orders (active pharmaceutical ingredients [API’s] and USA stock) dangerous goods, refrigerated items, or any broken/opened containers and packets.